Constructing Algorithmic Authority: How Multi-Channel Networks (MCNs) Govern Live-Streaming Labor in China
Qing Xiao, Rongyi Chen, Jingjia Xiao, Tianyang Fu, Alice Qian, Xianzhe Fan, Bingbing Zhang, Zhicong Lu, Hong Shen
Abstract
This study examines the discursive construction of algorithms and its role in labor management in Chinese live-streaming industry by focusing on how intermediary organizations (Multi-Channel Networks, MCNs) actively construct, stabilize, and deploy particular interpretations of platform algorithms as instruments of labor management. Drawing on a nine-month ethnographic fieldwork and 44 interviews with live-streamers, former live-streamers, and MCN staff, we examine how MCNs produce and circulate structured interpretations of platform algorithms across organizational settings. We show that MCNs articulate two asymmetric yet interconnected forms of algorithmic interpretations. Internally, MCNs managers approach algorithms as volatile and uncertain systems and adopt probabilistic strategies to manage performance and risk. Externally, in interactions with streamers, MCNs circulate simplified and prescriptive algorithmic narratives that frame platform systems as transparent, fair, and responsive to individual effort. These organizationally produced algorithmic interpretations are embedded into training materials, live-streaming performance metrics, and everyday management practices. Through these mechanisms, streamers internalize responsibility for outcomes, intensify self-discipline, and increase investments in equipment, performing skills, and routines to maintain streamer-audience relationship, while accountability for unpredictable outcomes is increasingly shifted away from managers and platforms. This study contributes to CSCW and platform labor research by demonstrating how discursively constructed algorithmic knowledge can function as an intermediary infrastructure of soft control, shaping how platform labor is regulated, moralized, and governed in practice.
Ask about this paper
Your agent reads all of it.
Lune indexed this paper to the last equation, along with the top-tier papers that cite it. Ask a question and the answer quotes them.
Cited by top-tier papers3
- Do Teachers Dream of GenAI Widening Educational (In)equality? Envisioning the Future of K-12 GenAI Education from Global Teachers' PerspectivesRuiwei Xiao, Qing Xiao, Xinying Hou, Phenyo Phemelo Moletsane et al.CHI 2026 · 4 citations
- Revisiting Worker-Centered Design: Tensions, Blind Spots, and Action SpacesShuhao Ma, John Zimmerman, Valentina Nisi, Nuno Jardim NunesCHI 2026 · 3 citations
- Can GenAI Move from Individual Use to Collaborative Work? Experiences, Challenges, and Opportunities of Coordinating GenAI into Collaborative NewsworkQing Xiao, Qing Hu, Jingjia Xiao, Hancheng Cao et al.CHI 2026 · 1 citation
Builds on13
- Everyday Algorithm Auditing: Understanding the Power of Everyday Users in Surfacing Harmful Algorithmic BehaviorsHong Shen, Alicia DeVos, Motahhare Eslami, Kenneth HolsteinCSCW 2021 · 156 citations
- How Transfeminine TikTok Creators Navigate the Algorithmic Trap of Visibility Via Folk TheorizationMichael Ann DeVitoCSCW 2022 · 125 citations
- Together But Alone: Atomization and Peer Support among Gig WorkersZheng Yao, Silas Weden, Lea Emerlyn, Haiyi Zhu et al.CSCW 2021 · 90 citations
- Understanding Frontline Workers' and Unhoused Individuals' Perspectives on AI Used in Homeless ServicesTzu-Sheng Kuo, Hong Shen, Jisoo Geum, Nev Jones et al.CHI 2023 · 82 citations
- Understanding Practices, Challenges, and Opportunities for User-Engaged Algorithm Auditing in Industry PracticeWesley Hanwen Deng, Bill Boyuan Guo, Alicia DeVrio, Hong Shen et al.CHI 2023 · 73 citations
Related papers
- "How advertiser-friendly is my video?": YouTuber's Socioeconomic Interactions with Algorithmic Content ModerationRenkai Ma, Yubo KouCSCW 2021 · 85 citations
- From Dark Patterns to Counter-autonomy Installations: Understanding Users' Loss of Autonomy on Live Streaming PlatformsGe Wang, Roy PeaCHI 2026 · 1 citation
- Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchJie Cai, Ya-Fang Lin, He Zhang, John M. CarrollCHI 2024 · 2 citations
- "Even When Success Seems Impossible, I Keep Streaming": How Do Chinese Elderly Streamers Interact with Platform Algorithmic (In)visibilityJunxiang Liao, Zheng Wei, Zeyu Yang, Xian Xu et al.CHI 2025 · 4 citations
- Fulfillment of the Work Games: Warehouse Workers' Experiences with Algorithmic ManagementEunjeong Cheon, Ingrid EricksonCSCW 2025 · 6 citations
