ACL2023

One Cannot Stand for Everyone! Leveraging Multiple User Simulators to train Task-oriented Dialogue Systems

Yajiao Liu, Xin Jiang, Yichun Yin, Yasheng Wang, Fei Mi, Qun Liu, Xiang Wan, Benyou Wang

5 citations

Abstract

User simulators are agents designed to imitate human users; recent advances have found that Task-oriented Dialogue (ToD) systems optimized toward a user simulator could better satisfy the need of human users. However, this might result in a sub-optimal ToD system if it is tailored to only one ad hoc user simulator, since human users can behave differently. In this paper, we propose a framework called MUST 1 to optimize ToD systems via leveraging Multiple User SimulaTors.