IntenDD: A Unified Contrastive Learning Approach for Intent Detection and Discovery

Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined categories or as a clustering task when new and previously unknown intent categories need to be discovered from these utterances. Further, the intent classification may be modeled in a multiclass (MC) or multilabel (ML) setup. While typically these tasks are modeled as separate tasks, we propose INTENDD a unified approach leveraging a shared utterance encoding backbone. INTENDD uses an entirely unsupervised contrastive learning strategy for representation learning, where pseudolabels for the unlabeled utterances are generated based on their lexical features. Additionally, we introduce a two-step post-processing setup for the classification tasks using modified adsorption. Here, first, the residuals in the training data are propagated followed by smoothing the labels both modeled in a transductive setting. Through extensive evaluations on various benchmark datasets, we find that our approach consistently outperforms competitive baselines across all three tasks. On average, INTENDD reports percentage improvements of 2.32 %, 1.26 %, and 1.52 % in their respective metrics for few-shot MC, few-shot ML, and the intent discovery tasks respectively.