Mind the Uncertainty in Human Disagreement: Evaluating Discrepancies Between Model Predictions and Human Responses in VQA

Large vision-language models frequently struggle to accurately predict responses provided by multiple human annotators, particularly when those responses exhibit human uncertainty. In this study, we focus on the Visual Question Answering (VQA) task, and we comprehensively evaluate how well the state-of-the-art vision-language models correlate with the distribution of human responses. To do so, we categorize our samples based on their levels (low, medium, high) of human uncertainty in disagreement (HUD) and employ not only accuracy but also three new human-correlated metrics in VQA, to investigate the impact of HUD. To better align models with humans, we also verify the effect of common calibration and human calibration (Baan et al. 2022). Our results show that even BEiT3, currently the best model for this task, struggles to capture the multi-label distribution inherent in diverse human responses. Additionally, we observe that the commonly used accuracy-oriented calibration technique adversely affects BEiT3's ability to capture HUD, further widening the gap between model predictions and human distributions. In contrast, we show the benefits of calibrating models towards human distributions for VQA, better aligning model confidence with human uncertainty. Our findings highlight that for VQA, the consistent alignment between human responses and model predictions is understudied and should become the next crucial target of future studies.