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ACL Findings2023

Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

Weixiang Zhao, Yanyan Zhao, Xin Lu, Bing Qin

Abstract

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests.Previous attempts are incomplete and not sufficient enough to elicit empathy because they only stay on the initial stage of empathy to automatically sense and simulate the feelings and thoughts of others via other-awareness.However, they ignore to include self-awareness to consider the own views of the self in their responses, which is a crucial process to achieve the empathy.To this end, we propose to generate Empathetic response with explicit Self-Other Awareness (EmpSOA).Specifically, three stages, selfother differentiation, self-other modulation and self-other generation, are devised to clearly maintain, regulate and inject the self-other aware information into the process of empathetic response generation.Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of Emp-SOA to generate more empathetic responses.Our source code is available at https:// github.com/circle-hit/EmpSOA.

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Cited by top-tier papers3

  1. ECC: An Emotion-Cause Conversation Dataset for Empathy ResponseYuanyuan He, Yongsen Pan, Wei Li, Jiali You et al.EMNLP 2025
  2. MvP-ECR: Multi-Perspective Emotion-Cause Reasoning for Empathetic DialogueYuanyuan He, Guotai Huang, Wei Li, Jiali You et al.AAAI 2026
  3. An Iterative Associative Memory Model for Empathetic Response GenerationZhou Yang, Zhaochun Ren, Yufeng Wang, Haizhou Sun et al.ACL 2024

Builds on12

  1. BART: Denoising Sequence-to-Sequence Pre-training for Natural Language Generation, Translation, and ComprehensionMike Lewis, Yinhan Liu, Naman Goyal, Marjan Ghazvininejad et al.ACL 2020 · 1,224 citations
  2. (Comet-) Atomic 2020: On Symbolic and Neural Commonsense Knowledge GraphsJena D. Hwang, Chandra Bhagavatula, Ronan Le Bras, Jeff Da et al.AAAI 2021 · 458 citations
  3. COSMIC: COmmonSense knowledge for eMotion Identification in ConversationsDeepanway Ghosal, Navonil Majumder, Alexander F. Gelbukh, Rada Mihalcea et al.EMNLP Findings 2020 · 390 citations
  4. CEM: Commonsense-Aware Empathetic Response GenerationSahand Sabour, Chujie Zheng, Minlie HuangAAAI 2022 · 196 citations
  5. MISC: A Mixed Strategy-Aware Model integrating COMET for Emotional Support ConversationQuan Tu, Yanran Li, Jianwei Cui, Bin Wang et al.ACL 2022 · 141 citations

Related papers

  1. Harnessing the Power of Large Language Models for Empathetic Response Generation: Empirical Investigations and ImprovementsYushan Qian, Weinan Zhang, Ting LiuEMNLP Findings 2023 · 44 citations
  2. Wish I Can Feel What You Feel: A Neural Approach for Empathetic Response GenerationYangbin Chen, Chunfeng LiangEMNLP Findings 2022 · 8 citations
  3. CoMAE: A Multi-factor Hierarchical Framework for Empathetic Response GenerationChujie Zheng, Yong Liu, Wei Chen, Yongcai Leng et al.ACL Findings 2021 · 69 citations
  4. CASE: Aligning Coarse-to-Fine Cognition and Affection for Empathetic Response GenerationJinfeng Zhou, Chujie Zheng, Bo Wang, Zheng Zhang et al.ACL 2023 · 25 citations
  5. Knowledge Bridging for Empathetic Dialogue GenerationQintong Li, Piji Li, Zhaochun Ren, Pengjie Ren et al.AAAI 2022 · 128 citations
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