Balancing the Tradeoff between Profit and Fairness in Rideshare Platforms during High-Demand Hours

Rideshare platforms, when assigning requests to drivers, tend to maximize profit for the system and/or minimize waiting time for riders. Such platforms can exacerbate biases that drivers may have over certain types of requests. We consider the case of peak hours when the demand for rides is more than the supply of drivers. Drivers are well aware of their advantage during the peak hours and can choose to be selective about which rides to accept. Moreover, if in such a scenario, the assignment of requests to drivers (by the platform) is made only to maximize profit and/or minimize wait time for riders, requests of a certain type (e.g., from a non-popular pickup location, or to a non-popular drop-off location) might never be assigned to a driver. Such a system can be highly unfair to riders. However, increasing fairness might come at a cost of the overall profit made by the rideshare platform. To balance these conflicting goals, we present a flexible, non-adaptive algorithm, NAdap, that allows the platform designer to control the profit and fairness of the system via parameters α and β respectively.We model the matching problem as an online bipartite matching where the set of drivers is offline and requests arrive online. Upon the arrival of a request, we use NAdap to assign it to a driver (the driver might then choose to accept or reject it) or reject the request. We formalize the measures of profit and fairness in our setting and show that by using NAdap, the competitive ratios for profit and fairness measures would be no worse than α/e and β/e respectively. Extensive experimental results on both real-world and synthetic datasets confirm the validity of our theoretical lower bounds. Additionally, they show that NAdap under some choice of (α, β) can beat two natural heuristics, Greedy and Uniform, on both fairness and profit. Code is available at: https://github.com/nvedant07/rideshare-fairness-peak/. Full paper can be found in the proceedings of AAAI 2020 and on ArXiv: http://arxiv.org/abs/1912.08388).