From Human Pragmatic Language Skills to Conversational Agent Design: A Systematic Review of Transfer Strategies

While conversational agents’ (CAs) semantic and syntactic capabilities have advanced, their pragmatic skills, using language appropriately in context, have emerged as a critical focus in practical applications. Hence, scholars integrate conversational skills derived from human-human interaction into CA designs. However, existing research mainly adopts an empirical approach and focuses on specific CA deployment, making it challenging to identify overarching patterns or develop a comprehensive methodology for transferring human pragmatic skills to CA design. Thus, we conducted a systematic review of 85 studies from primary databases (e.g., ACM, IEEE, etc.), focusing on designing CAs with human-derived conversational skills. We identified skill categories (verbal, paralinguistic, nonverbal), transfer strategies (from dialog data, theories, and via co-design), implementations, and evaluation metrics. We consolidated these insights into a four-stage design process: human skill exploration, definition, transfer, and iterative evaluation. Future research can leverage this to design CAs that achieve conversational goals through contextually appropriate language use.