Asking What Matters: Reward-Driven Clarification for Software Engineering Tasks

Humans often specify tasks incompletely, so assistants must know when and how to ask clarifying questions. However, effective clarification remains challenging in software engineering tasks as not all missing information is equally valuable, and questions must target information users can realistically provide. We study clarification in real software engineering tasks by quantifying which types of information most affect task success and which questions elicit useful responses from simulated users. Using Shapley attribution and distributional comparisons, we identify two key properties of effective clarification: task relevance (which information predicts success) and user answerability (what users can realistically provide). We operationalize these properties as multi-stage reinforcement learning rewards to train CLAR-ITI, an 8B-parameter clarification module, that matches GPT-5's resolution rate on underspecified issues while generating 41% fewer questions. Our results suggest that grounding reward design in empirical analysis of information impact and user answerability improves clarification efficiency.