Leveling Up Teamwork in Esports: Understanding Team Cognition in a Dynamic Virtual Environment

A large body of research has underscored the importance of the cognitive process of team cognition and its relation to team performance. However, little research has focused on applying such an important teamwork process to computer-mediated collaboration within a fast-paced virtual environment. In this paper, we use esports as a research platform to address this limitation due to its fast-paced nature and its heavy reliance on teamwork. We report the experience and perceptions of 20 players with regard to their descriptions of team cognition within esports. We found that esports players relied on their game experience and understanding of role interdependencies in order to develop team cognition with strangers. We also found that experienced teams utilized a mutual understanding of teammate skills and personalities in order to predict responses and limit the verbal communication required to make quick team decisions. We contribute to CSCW by extending the cognitive understanding of computer-mediated collaboration and by advancing research on team cognition and how it can occur within a fast-paced virtual environment.