LLM-Rubric: A Multidimensional, Calibrated Approach to Automated Evaluation of Natural Language Texts

This paper introduces a framework for the automated evaluation of natural language texts. A manually constructed rubric describes how to assess multiple dimensions of interest. To evaluate a text, a large language model (LLM) is prompted with each rubric question and produces a distribution over potential responses. The LLM predictions often fail to agree well with human judges-indeed, the humans do not fully agree with one another. However, the multiple LLM distributions can be combined to predict each human judge's annotations on all questions, including a summary question that assesses overall quality or relevance. LLM-RUBRIC accomplishes this by training a small feed-forward neural network that includes both judge-specific and judge-independent parameters. When evaluating dialogue systems in a human-AI information-seeking task, we find that LLM-RUBRIC with 9 questions (assessing dimensions such as naturalness, conciseness, and citation quality) predicts human judges' assessment of overall user satisfaction, on a scale of 1-4, with RMS error ă 0.5, a 2î mprovement over the uncalibrated baseline.