The Pandemic Shift to Remote Learning under Resource Constraints

The COVID-19 pandemic has forced the transition of workflows across sectors to digital platforms. In education settings, stakeholders previously reluctant to integrate computing technology in the classroom now find themselves with little choice but to embrace it. This move to the digital brings additional challenges in underserved contexts with limited, intermittent, and shared access to mobile or computing devices and the internet. In this rapidly evolving digital landscape, we investigate how educational institutions (schools and non-profit organizations) working with underserved populations in India are managing the transition to online or remote learning. We conducted twenty remote interviews with students, teachers, and administrators from underserved contexts across India. We found that online learning efforts in this setting relied on a resilient human infrastructure comprised of students, teachers, parents, administrators, and non-profit organizations to help navigate and overcome the limitations of available technical infrastructure. Our research aims to articulate lessons for educational technology design in the post-COVID period, outlining areas for improvement in the design of online learning platforms in resource-constrained settings, and identifying elements of online learning that could be retained to strengthen the education system overall.

CCS Concepts: • Human-centered computing → Empirical studies in HCI.