From Use to Oversight: How Mental Models Influence User Behavior and Output in AI Writing Assistants

AI-based writing assistants are ubiquitous, yet little is known about how users' mental models shape their use. We examine two types of mental models-functional or related to what the system does, and structural or related to how the system works-and how they affect control behavior-how users request, accept, or edit AI suggestions as they write-and writing outcomes. We primed participants (𝑁 = 48) with different system descriptions to induce these mental models before asking them to complete a cover letter writing task using a writing assistant that occasionally offered preconfigured ungrammatical suggestions to test whether the mental models affected participants' critical oversight. We find that while participants in the structural mental model condition demonstrate a better understanding of the system, this can have a backfiring effect: while these participants judged the system as more usable, they also produced letters with more grammatical errors, highlighting a complex relationship between system understanding, trust, and control in contexts that require user oversight of error-prone AI outputs.

• Human-centered computing → Empirical studies in HCI; User studies.