F²RL: Factuality and Faithfulness Reinforcement Learning Framework for Claim-Guided Evidence-Supported Counterspeech Generation

Hate speech (HS) on social media exacerbates misinformation and baseless prejudices. Evidence-supported counterspeech (CS) is crucial for correcting misinformation and reducing prejudices through facts. Existing methods for generating evidence-supported CS often lack clear guidance with a core claim for organizing evidence and do not adequately address factuality and faithfulness hallucinations in CS within anti-hate contexts. In this paper, to mitigate the aforementioned, we propose F^2RL, a Factuality and Faithfulness Reinforcement Learning framework for generating claim-guided and evidence-supported CS. Firstly, we generate counter-claims based on hate speech and design a self-evaluation mechanism to select the most appropriate one. Secondly, we propose a coarse-to-fine evidence retrieval method. This method initially generates broad queries to ensure the diversity of evidence, followed by carefully reranking the retrieved evidence to ensure its relevance to the claim. Finally, we design a reinforcement learning method with a triplet-based factuality reward model and a multi-aspect faithfulness reward model. The method rewards the generator to encourage greater factuality, more accurate refutation of hate speech, consistency with the claim, and better utilization of evidence. Extensive experiments on three benchmark datasets demonstrate that the proposed framework achieves excellent performance in CS generation, with strong factuality and faithfulness.