Towards a Social Ecological Approach to Supporting Caseworkers in Promoting the Online Safety of Youth in Foster Care

This research examines how caseworkers collaborate with foster families to address adolescent online safety. We interviewed 32 caseworkers who worked with teens (ages 13-17) in foster care within the past 5 years. Using thematic analysis, we found that case managers are most concerned about sexual-related risks that result in physical abuse (e.g., sex trafficking) or online interactions that facilitated offline risks (e.g., runaway, illegal drug activity), rather than risks that only manifested in virtual spaces. Yet, inadequate training and insufficient support left caseworkers at a loss for how to address these challenges on top of their already heavy caseloads, often making online safety an afterthought. We call on the foster care system to place a higher priority in providing collaborative and socio-technical ecological support for caseworkers, foster parents, and children, so that early risk prevention in online spaces can support the safety and well-being of foster youth offline.

CCS Concepts: • Human-centered computing → Empirical studies in HCI.