Un Grano de Arena: Infrastructural Care, Social Media Platforms, and the Venezuelan Humanitarian Crisis

Venezuela is in the midst of a humanitarian crisis. In addition to food and medicinal shortages, violent crime has risen dramatically since 2014, spurring a mass exodus from the country. In order to cope with persistent material, informational, and digital infrastructural breakdowns that their friends and family in Venezuela are facing, members of the Venezuelan diaspora have turned to social media platforms to support people they left behind. Through semi-structured interviews and participant observation, I uncover the ways participants form a critical infrastructure for people in Venezuela. I describe participants' actions as infrastructural care -infrastructural action as a form of caring for others at a distance through the ongoing management of resources, relationships, and infrastructures. Infrastructural care consists of relational, negotiated, and dialectic actions that provide critical support while also generating ongoing tensions as participants are geographically separated from the crisis and, through their involvement, are forced to confront their own experiences of trauma. In addition to proposing the lens of infrastructural care, this paper contributes to our understandings of the ways people cope with an ongoing humanitarian crisis at a distance and how social media platforms fit in with wider ecologies of efforts.

CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing.