UEQManager: A Non-intrusive and Real-time System for Recognizing and Managing UEQ in Multilingual Voice Assistants
Entong Gao, Haisu Yuan, Hanyu Zhong, Ruiqing Yuan, Zhe Chen
摘要
User experience quality (UEQ) plays a critical role in multilingual intelligent voice assistant (VA), where real-time feedback directly affect interaction experience. However, current UEQ evaluation methods primarily depend on surveys, posing limitations for dynamic and user-centered adaptation. We propose a non-intrusive real-time system, UEQManager, for automated UEQ recognition and management. First, UEQManager incorporate interpretable deep learning models to predict UEQ in seven subdimensions. Second, leveraging LLM and expert focus group, we design adaptive interaction interface based on recognized UEQ states. Third, we implement integration system capable of real-time, non-intrusive UEQ recognition and management. We validate the effectiveness of UEQManager through a user testing experiment. Results reveal that UEQManager significantly outperformed baseline, yielding an average UEQ improvement of 27.29% over baseline and demonstrating statistical significance across all subdimensions. This work contributes a proof of concept HCI system that translates webcam gaze cues into adaptive design decisions for multilingual VAs and illustrates how designers can couple interpretable sensing with proactive interaction design.
问问这篇 Paper
问问你的智能体。
Lune 读过与它相关的顶会 Paper,每个回答都会注明依据哪几篇。
相关 Paper
- Beyond Words: Measuring User Experience through Speech Analysis in Voice User InterfacesYong Ma, Xuesong Zhang, Xuedong Zhang, Natalia Bartlomiejczyk 等CHI 2026 · 被引用 1 次
- LifeEval: A Multimodal Benchmark for Assistive AI in Egocentric Daily Life TasksHengjian Gao, Kaiwei Zhang, Shibo Wang, Mingjie Chen 等CVPR 2026 · 被引用 4 次
- Let Me Ask You This: How Can a Voice Assistant Elicit Explicit User Feedback?Ziang Xiao, Sarah Mennicken, Bernd Huber, Adam Shonkoff 等CSCW 2021 · 被引用 11 次
- CAEVR: Biosignals-Driven Context-Aware Empathy in Virtual RealityKunal Gupta, Yuewei Zhang, Tamil Selvan Gunasekaran, Nanditha Krishna 等IEEE VR 2024 · 被引用 26 次
- Designing Conversational Evaluation Tools: A Comparison of Text and Voice Modalities to Improve Response Quality in Course EvaluationsThiemo Wambsganss, Naim Zierau, Matthias Söllner, Tanja Käser 等CSCW 2022 · 被引用 17 次
