"When We're Looking at the Robot, We See Each Other": A Comparison of Robotic, Mirror-Based, and Hybrid Interventions for Stranger Interaction

Eye contact between strangers, even fleeting, can spark interaction and foster connection, happiness, and belonging. Yet in public spaces, such encounters are often suppressed by “civil inattention,” with many people absorbed in their phones. We explore how reconfiguring the ambient environment with MirrorBot, a mobile robot with adaptive mirrors, can encourage social encounters by subtly redirecting glances. By shifting reflections between self- and mutual recognition, MirrorBot invites serendipitous eye contact, shared awareness, and low-stakes engagement. In a controlled 2×2 between-subjects study with 90 participants (45 dyads) across four conditions (MirrorBot, Bot-only, Mirror-only, and Control), we found that MirrorBot led participants to initiate conversation more often, feel greater closeness and togetherness, and have more enjoyable interactions. Our findings position robots not only as social agents but as socio-spatial interfaces that choreograph sight lines and shared attention in physical space, opening new possibilities for technologies that cultivate human connection in public life.