Awakening Dormant Experts: Counterfactual Routing to Mitigate MoE Hallucinations

Sparse Mixture-of-Experts (MoE) models have achieved remarkable scalability, yet they remain vulnerable to hallucinations, particularly when processing long-tail knowledge. We identify that this fragility stems from static Top-k routing: routers tend to favor high-frequency patterns over rare factual associations. Consequently, "specialist experts" possessing critical long-tail knowledge are often assigned low gating scores and remain "dormant"-underprioritized for specific tokens despite their proven causal importance on other inputs. To address this, we propose Counterfactual Routing (CoR), a training-free inference framework designed to awaken these dormant experts. CoR integrates layer-wise perturbation analysis with the Counterfactual Expert Impact (CEI) metric to dynamically shift computational resources from syntax-dominant to knowledge-intensive layers while maintaining a constant total activation count, effectively retrieving causally decisive experts via virtual ablation. Extensive experiments on TruthfulQA, FACTOR, and TriviaQA demonstrate that CoR improves factual accuracy by 3.1% on average without increasing the inference budget, establishing a superior Pareto frontier compared to static scaling strategies. Code is available at https://github.com/ZhaiYanbo/CoR .