The Working Jobless: Unemployment as Work

Being unemployed is, by definition, someone without a job, but is it somebody without work? This paper presents an empirical study of unemployed job seekers and the work they do in connection with upholding their everyday life, job search, technology use, and the necessary connections with the public unemployment office (job center). Within the country where the research is conducted, the activities of the unemployed involve balancing formal legal requirements and procedures (to secure unemployment benefits, etc.) with informal navigation of the rules and regulations, networks and activities directed towards employment. The activities are mediated by digital platforms, e.g. job search, accountability, documentation, and, as a consequence, job seekers largely have to depend on their technologies and experiences to manage these processes. We present a study of interviews with job seekers (n=10) with an average age of 60, and two Participatory Design workshops with a total of 15 participants. Our analysis shows that the unemployed carry out work towards fulfilling formal requirements posed by the unemployment office, as well as setting up their daily, computer-supported routines, and a significant amount of unrecognized hidden work navigating rules, status and informal networks.