Key Considerations for The Design of Technology for Enrichment in Residential Aged Care: An Ethnographic Study

Technology can be valuable for providing social and emotional enrichment for people living in residential aged care, but its use is difficult to sustain because of the complexity of the aged care environment. This paper aims to advance understanding of care environments to inform the sensitive design of technologies for social benefit in those settings. We conducted an ethnographic study in which the researcher assisted a care home's leisure and lifestyle team over four weeks. This included supporting the use of video-calling for social connectedness. A decrease in the use of video-calling and an absence of other technology for enrichment in the setting were observed. This paper identifies barriers to effective use of technology for enrichment and the interplay of cultural factors. For technology to best support residents and staff, we recommend key design considerations that target cultural, psychological and physical support and that ensure technologies, when used appropriately, better fit within the environment.