WWW2022

Enhancing Knowledge Bases with Quantity Facts

Vinh Thinh Ho, Daria Stepanova, Dragan Milchevski, Jannik Strötgen, Gerhard Weikum

9 citations

Abstract

Tired of redundant tools? Swamped with unnecessary technical debt and complexity? Knowledge bases powered by Contentful put content at the core of your stack, providing an easily searchable single source of truth for all customer queries, regardless of language or channel. Unable to manage the full spectrum of your customers' needs? Self-service experiences that support every stage of the customer journey are within reach. With content infrastructure, consistent and up-todate omnichannel experiences will be your new competitive edge. Difficulty attracting top engineering talent? Our knowledge base solution empowers developers to stick with their favorite language or framework. We provide the SDKs, tutorials, demos, sample apps and integrations that will have even the most sought after candidates knocking on your door. Lack in-house expertise? Contentful's global customer success team spans three continents and advises the world's leading brands on content architecture and modeling best practices. Our team collaborates on roadmaps and helps businesses start small, prove value and scale across businesses, channels and geographies. Prefer to work with an agency? Our global network of top agency partners is dedicated to making our shared customers successful, creating value, and empowering teams through implementation and additional staffing.