Family Dynamics with Smart Voice Assistants and Implications for Child-Centered AI Design CSCW015

AI-powered technologies are becoming increasingly integral to children’s digital experiences through devices like interactive toys, home automation systems, and apps, offering rich, personalized, and dynamic interactions. Despite their growing prevalence, how these AI-powered platforms can be designed to address the unique needs of children remains largely underexplored. Leveraging family interactions with Smart Voice Assistants (VAs) as a case study, we aim to explore how to approach child-centered AI (CCAI) design from a family perspective in this work. Specifically, we interviewed 20 parents and observed children’s VA interactions in eight households in a non-Western context. Using the theoretical lenses of agency and family functioning, we provide empirical insights into family dynamics when interacting with VAs in a less studied cultural setting, such as variations in family interaction types around VAs, the autonomy exercised by different parties, and the family functional roles VAs played. Based on these findings, we argue that CCAI design should be understood as balancing children’s agency, the roles and goals of other involved actors, and the contexts in which AI is used, and that it should focus on creating AI technologies that support positive outcomes for children in ethical ways while thoughtfully considering other stakeholders and their varying purposes for engaging with AI. In doing so, we offer a reconceptualization of CCAI and point to design directions for AI technologies that more meaningfully center child users in family contexts.