Toward a More Inclusive Gig Economy: Risks and Opportunities for Workers with Disabilities

Little is known about whether and how workers with disabilities participate in the many on-demand labor platforms that make up the growing gig economy. Understanding disabled gig workers' experiences is a vital step toward developing inclusive and equitable labor platforms. Through interviews with 24 disabled gig workers and observational fieldwork, we present a rich, in-depth picture of the opportunities and challenges presented by four main types of gig work (ridesharing, delivery, crowdwork, and freelancing) for workers with a wide range of disabilities. We identify a key tension: gig work can be a vital source of needed income for workers who have been excluded from traditional workplaces, but at the same time, the structure of gig platforms present workers with a host of new disability-related challenges, including around algorithmic control and performance evaluation. We discuss how this tension plays out in terms of how workers engage in gig work and protect themselves from risk. We also call attention to how many workers can face complicated, intersectional challenges based on multiple marginalized identities in addition to disability, such as race, gender, sexual orientation, and socioeconomic status. Our work contributes to research on the gig economy by centering the perspectives of workers who are marginalized based on disability and other identities. We show how workers face several penalties based on disability, including shouldering extensive invisible labor to mitigate the challenges they face. Based on our interviews, we suggest several ways that on-demand labor platforms can be designed to be more inclusive of disability, including how to improve the accessibility of various tasks while mitigating the discrimination and negative interactions faced by disabled workers.