Multi3NLU++: A Multilingual, Multi-Intent, Multi-Domain Dataset for Natural Language Understanding in Task-Oriented Dialogue

Task-oriented dialogue (TOD) systems have been widely deployed in many industries as they deliver more efficient customer support. These systems are typically constructed for a single domain or language and do not generalise well beyond this. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI 3 NLU ++ , a multilingual, multi-intent, multi-domain dataset. MULTI 3 NLU ++ extends the Englishonly NLU++ dataset to include manual translations into a range of high, medium, and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (BANKING and HOTELS). Because of its multi-intent property, MULTI 3 NLU ++ represents complex and natural user goals, and therefore allows us to measure the realistic performance of TOD systems in a varied set of the world's languages. We use MULTI 3 NLU ++ to benchmark state-of-the-art multilingual models for the NLU tasks of intent detection and slot labelling for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting, offering ample room for future experimentation in multi-domain multilingual TOD setups. * Equal contribution Intent modules: debit, pin, dont_know, card, request_info, new en: I forgot my pin! Any chance you can send me a new debit card? am: የይለፍ ቁጥሬን ረሳሁት! አዲስ የድህረ ገጽ ካርድ ሊልኩልኝ የሚችሉበት እድል ይኖር ይሆን? mr: मी माझा पन वसरलो! तु म्ही मला नवीन डे बट काडर्ड पाठवू शकता का?? tr: PIN'imi unuttum! Bana yeni bir banka kartı gönderme şansınız var mı? es: ¡Olvidé mi PIN! ¿Me podéis enviar una nueva tarjeta de débito?