WWW2026
SAGE-RAI: Design Patterns for Transparent RAG Systems
Joseph Kwarteng, Aisling Third, Alexander Mikroyannidis, David Tarrant, John Domingue
Abstract
Retrieval-Augmented Generation (RAG) systems are increasingly deployed in web-based educational environments, yet transparency can be seen as a primarily ethical, and, too often, optional, concern, rather than foundational. This paper presents design patterns for building transparent RAG systems, derived from developing and deploying SAGE-RAI, an advanced multi-purpose RAG system, in an educational context. Through systematic evaluation combining quantitative rating data (n=26, mean rating=4.62/5) and qualitative interviews (n=4), we demonstrate that transparency serves dual pedagogical and ethical functions. Our empirical findings reveal high user satisfaction (92.3% rating 4-5 stars) while identifying critical tensions between AI assistance and learning independence. Our findings suggest that as RAG systems increasingly mediate access to web-based knowledge, transparency must evolve from an optional feature to an architectural requirement.