Order Fulfillment Cycle Time Estimation for On-Demand Food Delivery

By providing customers with conveniences such as easy access to an extensive variety of restaurants, effortless food ordering and fast delivery, on-demand food delivery (OFD) platforms have achieved explosive growth in recent years. A crucial machine learning task performed at OFD platforms is prediction of the Order Fulfillment Cycle Time (OFCT), which refers to the amount of time elapsed between a customer places an order and he/she receives the meal. The accuracy of predicted OFCT is important for customer satisfaction, as it needs to be communicated to a customer before he/she places the order, and is considered as a service promise that should be fulfilled as well as possible. As a result, the estimated OFCT also heavily influences planning decisions such as dispatching and routing.