Model Monitoring in Practice: Lessons Learned and Open Challenges

Artificial Intelligence (AI) is increasingly playing an integral role in determining our day-to-day experiences. Increasingly, the applications of AI are no longer limited to search and recommendation systems, such as web search and movie and product recommendations, but AI is also being used in decisions and processes that are critical for individuals, businesses, and society. With AI based solutions in high-stakes domains such as hiring, lending, criminal justice, healthcare, and education, the resulting personal and professional implications of AI are far-reaching. Consequently, it becomes critical to ensure that these models are making accurate predictions, are robust to shifts in the data, are not relying on spurious features, and are not unduly discriminating against minority groups. To this end, several approaches spanning various areas such as explainability, fairness, and robustness have been proposed in recent literature, and many papers and tutorials on these topics have been presented in recent computer science conferences. However, there is relatively less attention on the need for monitoring machine learning (ML) models once they are deployed and the associated research challenges.