# Contact Lune Research

Use the address that matches your request. These are the official contact
channels for Lune and its operator, Retrograde Labs. Do not send passwords,
access tokens, private keys, payment card details, or unpublished research
content by email.

## Product and account support

Email [support@luneresearch.com](mailto:support@luneresearch.com) for sign-in
trouble, billing questions, connector, plugin, or MCP connection failures,
missing papers, and product feedback. Include the affected URL or tool name,
the approximate time of the failure, the error code, and your client name.
Never send the bearer token itself. A token prefix such as `lune_abcd` is
enough when support asks which credential was used.

## Privacy requests

Email [privacy@luneresearch.com](mailto:privacy@luneresearch.com) to request
access, correction, export, or deletion of personal information, or to ask how
Lune processes account and research-workspace data. Send the request from the
email address on the account when possible. The [Privacy Policy](https://luneresearch.com/legal/privacy)
describes verification, retention, subprocessors, and the rights available in
different jurisdictions.

## Legal notices

Email [legal@luneresearch.com](mailto:legal@luneresearch.com) for contract,
copyright, terms, or formal legal notices. The current [Terms of Service](https://luneresearch.com/legal/terms)
identify Retrograde Labs as the service operator and explain the required
notice process. Product support cannot accept service of formal legal notices
through the dashboard feedback form.

## Service status and developer help

Check the [status page](https://luneresearch.com/status) before reporting an MCP outage. For integration
questions, the [developer index](https://luneresearch.com/developers) links to the web connector and
plugin guides, local MCP setup, authentication contract, server manifest, and
CLI installer. Use the published service contract only to inspect the
underlying behavior of official Lune clients.